Bluetooth problems when syncing Versa with Samsung note 8

[Charmanderj]

Hello everyone. I have a Samsung note 8 and a versa that is only about 3 weeks old. I noticed this morning that it was not syncing correctly.  Then when I went to initiate syncing it said the versa could not be found. I did all the appropriate resets- turning bluetooth on and off, resetting the versa, unpairing it from my phone, even removed it from my Fitbit account to reset it up and shutdown the watch from the settings. I finally got it to find the versa during set up and it will say connected for 1 second then I will get the notification box in the app saying "bluetooth problems" cancel or restart bluetooth and no matter which I select it will then say "timed out for pairing mode". I had problems with it connecting when I bought it and set it up but after 45 minutes of trying the same thing over and over again to finally get it working. This is my 4th Fitbit and I do like it a lot but these connection issues are driving me nuts.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Charmanderj. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the difficulty you've experienced with syncing your recently purchased Fitbit Versa with your Samsung note 8. Thank you for being a Fitbit customer, I totally understand how you are feeling and I am here to help you. I appreciate your efforts to resolve the issue and providing the steps you've tried. You can double check the complete troubleshooting instructions at this help article: Why won't my Fitbit device sync?

I am glad to hear that you were able to set up and sync your Versa. I really appreciate your efforts and your time. Thank you for your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome.

I'll be around if you need further assistance. 

[Charmanderj]

Thank you for offering links for further reading. I followed all the directions in my attempts to get my versa to link to my account but continue to have the same problem. Bluetooth searches for a connection, I briefly get a connected window and then the screen looks like the attached screen shot  I have been unable to use my versa all weekend due to the inability for it to link to my account.

[LiliyaFitbit]

Hi @Charmanderj, thank you for your reply. I am sorry for the delayed response. 

Thank you for the update and a screenshot. I am sorry to hear you continue experiencing difficulties with syncing your device. I appreciate your time and efforts to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

If you have any questions, feel free to let me know.