Heart Rate functionality stopped working

[ahowzr]

I have had my Versa just over a year and the heart rate function stopped working. I have tried all of the tips that Fitbit has suggested and even called tech support. Their only resolution was to give me 50% off a new watch (which expires in 30 days no less). I do not want to purchase a new watch. There is no guarantee that a new watch will not have the same issues just out of warranty. I would like the one I currently own to be fixed. I do not want to throw away an otherwise working watch because one small part of it is not working. That said, one of the main reasons I purchased this watch was for the ability to use heart rate while training for races. I am so disappointed and would point others away from the Versa, and Fitbit in general, to be honest. 

[LiliyaFitbit]

Welcome to the Fitbit Community @ahowzr.

I appreciate your participation in the Forums and sharing that the heart rate function on your Fitbit Versa stopped working. Thank you for your troubleshooting efforts and for taking the time to contact Customer Support regarding this. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome.

If you have any questions, feel free to let me know.

[VSvrcek]

At least they offered you a replacement even if only at 50%. My heart rate was registering at 160 at complete rest (normally 55). After several hours of trouble shooting, they basically told me tough luck. It’s a bug. No resolution. Terrible customer service!

[LiliyaFitbit]

Welcome to the Fitbit Community @VSvrcek. I am sorry for the delayed response. 

Thank you for joining the conversation and sharing your experience with your watch and Customer Support. I am sure they tried their best to help you. I am sorry to hear you are going through this situation and appreciate your feedback. We're constantly working on improving our devices and user experiences.

If you have any questions, feel free to let me know.

[Msfeather]

Having the same issue and now my versa will continously flash. I've tried many resets and nothing is working!! So frustrated please help

[KelseyKeys]

They said the same thing to me! $200 down the drain.

[ahowzr]

Just an update. I was willing to keep using the watch "as is" without the heart rate function because everything else seemed to be working. However, now it seems like all of the functions are slowly dying. Yesterday, the exercise function kept pausing every time I would lift my wrist. Today, on a long run, the pedometer logged just over 4000 steps and 2 miles even though it was a 10 mile run. I am beyond frustrated. I have tried to be so careful with my watch knowing that it is an electronic. Even though all of the paperwork said I could swim with it, I didn't even leave it on to shower much less take it into the pool. I cleaned it regularly and treated it as I do my cell phone. I am so disappointed at the life span and the fact that the response from Fitbit is so flippant about it no longer working. This is apparently an issue that others have had. Fix it or recall the watches. These watches should last more than a year. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Msfeather @KelseyKeys! Thank you for your reply @ahowzr. I am sorry for the delayed response. 

@Msfeather thank you for joining the conversation and sharing that you're having the same issue with your Fitbit Versa. I totally understand how you are feeling and thank you for your efforts to resolve this issue. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. I appreciate your time and efforts. 

@KelseyKeys thank you for sharing your experience with Customer Support. They are eager to help with any problems you may experience with the product, however they do need to adhere to the official warranty policy. I appreciate your understanding. 

@ahowzr I am sorry to hear you are going through this situation with your Fitbit Versa. I understand that this can be very frustrating as you've been taking care of your device and expect it to last longer. I appreciate your time and feedback, we're constantly working on improving our devices and user experiences.

I'll be around if you need further assistance.