help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bottom right button

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2019 18:27

‎03-14-2019 18:27

Hello all. For 2 weeks now my bottom right button won't work and I use it all the time to pause once Im done swimming and then register it. At this point I can't even pause on the touch screen so I have to completely turn it off and then my swim will br registered on the app but not on the watch.  Ive tried restarting watch with back and bottom button 3x in a row and still nothing. TIA 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-14-2019 18:50

‎03-14-2019 18:50

Hi @BekaA  That sounds really annoying. I think you will need to try a factory reset. Settings app app and scroll down to About or button method below. If the button still wont work, please come back here

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-15-2019 06:03

‎03-15-2019 06:03

Both my top and bottom buttons no longer work. Tried factory reset and now I'm stuck on the "press teh top button for notifications" screen and no way to do anything. Back to Garmin I go or Apple, at least their hardware works.

Best Answer
0 Votes

‎03-27-2019 10:23

In response to Myrdhinn

‎03-27-2019 10:23

Thank you!

I tried this and it didn't work. I feel like it's time to call customer
service. Can someone give me the number?

Thanks!

--
Bendiciones / Blessings,
Rebekah Adams
Best Answer
0 Votes