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Brand new Versa not syncing/not updating.. problems with app?

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Hi Fitbit!
My Versa is about a week old. Initial setup was fine, but it stopped syncing on Friday. The problem was defintely not my phone, as I could easily connect my phone and computer via Bluetooth but the watch and phone app could not sync at all. I have unpaired the devices, I have uninstalled the app and reinstalled,, I have tried to create new accounts (I have now used 3 emails(useraccounts), since it won't allow me to reuse the first I initially started with) It now only allows me to insert the number shown on the watch and to fill in my details, but the whole app crashes after that step. I ordered it online from Takealot - I am unsure whether there are problems with the app or the watch? Should I contact takealot to have it exchanged or are there problems from your side?
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Is your phone on the list of compatible devices?

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