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Buttons on Fibit Versa stopped working after swimming + ghosttyping

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‎07-19-2019 05:02 - edited ‎07-19-2019 06:07

‎07-19-2019 05:02 - edited ‎07-19-2019 06:07

Hi!

 

After swimming, my Versa's buttons stopped working. It occasionally starts working with limited functionality for a small amount of time and it sometimes randomly presses/holds the button down.

I have restarted it, but I can’t shut it down or reinstall because the buttons aren’t working. I can type in my pincode but it won’t go to the ‘unlocked’ screen. My Versa is a little over one year old and I have never worn it before whilst swimming. 

What to do? 

 

Daphne

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‎07-23-2019 19:34

‎07-23-2019 19:34

Welcome to the Fitbit Community @Defny. Sorry for the delayed response.

 

I regret to hear that your Versa's buttons stopped working. Thank you for the information provided and for performing a restart to your watch before contacting us. I noticed that you've been in touch with Customer Support. I'm pretty sure they will let you know how to proceed as soon as possible. Thank you for your patience in the meantime.

 

If you have any question, please don't hesitate to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

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‎07-23-2019 19:34

‎07-23-2019 19:34

Welcome to the Fitbit Community @Defny. Sorry for the delayed response.

 

I regret to hear that your Versa's buttons stopped working. Thank you for the information provided and for performing a restart to your watch before contacting us. I noticed that you've been in touch with Customer Support. I'm pretty sure they will let you know how to proceed as soon as possible. Thank you for your patience in the meantime.

 

If you have any question, please don't hesitate to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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