Call Notification

[Dkirkla]

Just got my versa and it is all set up, however...I can get texts and missed calls, reply to texts, call back on a missed call, BUT my versa will NOT notify me when a call comes in. My husband's versa works and connected without an issue. For mine, I have:

--Read and followed all the help sections on notifications and restarts

--restarted my phone per the instructions (at least 3 times)

--unpaired and repaired a few times (wifi and bluetooth)

--reset and checked all notifications 

I'm now at a loss of how to fix it. Please help.

[SunsetRunner]

Does the Red Banner at the top of this page apply to you?

[Dkirkla]

No, we have a Samsung (Android). Compatibility is not an issue.

[SunsetRunner]

Try a Factory Reset by swiping left to Settings, About, Factory Reset.

[Dkirkla]

Thank you, we did this too. We did a factory reset on the watch. Then on phone, we deleted the device and set it up again. We can receive texts, reply to texts, get other messages, get a missed call notification, and can call back from the notification on the watch. 

 STILL can't get active call notification on the watch when a call comes in.

[Dkirkla]

...in fact, we have reset twice.

[SunsetRunner]

What Model is your Samsung phone?

[Dkirkla]

Samsung J3v

[SunsetRunner]

Your phone is not on the list of Approved Devices.

[Dkirkla]

I was INCORRECT,  it's a Samsung J3. 

Still won't connect for active calls. 

[SunsetRunner]

Samsung J3 is NOT on the list.

[Dkirkla]

It is on the list - second row, right column 

 

[SunsetRunner]

You're absolutely right!  These old eyes missed it and no excuse.  You have tried everything so now it's time to contact Customer Support.

[Dkirkla]

Will do. Thank you.

[SunsetRunner]

One final thought.  Does your J3 have at least  the Android 7.0 or above Operating System?

[Dkirkla]

Yes 

[4degree]

My experience exactly.  I have to say with the 4.1 update, the reliability of syncing and notifications in general has only improved.  But there is a clear correlation between installing this update and no longer having notifications for incoming calls.  I do get VM and missed call notifications like many others are experiencing.

To Fitbit: let's get past all of the mumbo-jumbo about all the standard things to try which for almost everyone solve absolutely nothing.  Please clearly state what your developers are doing about this issue.  I'm not being unreasonable here; I work in the software industry and understand some issues are difficult and time consuming to solve.  What I do expect is that you have a team on this issue and it is a priority to be working on it now.

Thanks,

Neil