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Calories backtracking on Fitbit Versa

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‎05-12-2019 22:02

‎05-12-2019 22:02

Hi,

 

I have been noticing over the last 2-3 months that my fitbit versa occasionally backtracks calories i.e it moves back its calorie count by a few calories. Initially I thought I may have read it wrong but this has happened 4-5 times now and happened 3 times today itself where the device on 3 separate occasions went back roughly 100 calories each time. This happened between 11:00 A.M - 1:00 P.M Australian Eastern Standard Time. My current calorie count is roughly 300 calories behind then what it should be.

 

I am not sure if any one has experienced this before and also not sure what is causing this. I have changed the clock face on my versa now but have no idea if the clock face app could in anyway be doing this. Please suggest what to do?

 

Regards

Srivatsan 

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‎05-13-2019 05:47

‎05-13-2019 05:47

@VatsV Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's backtracking your calories. By the way, thank you for troubleshooting this issue before contacting our forums by changing the clock face.

 

Please restart your Versa as described in this help article. This will refresh your tracker internally. After this, monitor your calories burned and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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