Calories reading low?

[Emza]

Hey Everyone! 🙂

I was wondering if anyone else feels their calories reading is wrong. I do a lot of classes at the gym so I track them using the workout option and when I do spin class I track it with the spinning option. 

My personal trainer likes to check how I’m doing when I’m tracking and we both feel that my readings are wrong.

Could this be a fault with my Fitbit? 

TIA for any replies 🙂

[LiliyaFitbit]

Welcome to the Fitbit Community @Emza. 

I appreciate your participation in the Forums and sharing your concern regarding the accuracy of your calorie count. I am glad to hear you do a lot of classes at the gym and I understand that you would like to see the accurate results of your efforts. I recommend confirming that your personal details are correct in the Fitbit app: How do I manage my Fitbit profile?

I also would like you to restart your watch as described in this help article. This will refresh your Versa internally. 

Give it a try and let me know how it goes! 

[Emza]

Hi,

Thank you for you reply! 

I can confirm all my personal details are correct and that I have reset my Fitbit.

My Fitbit seems to reset its self every now and then is this also normal?

Kind regards 

Emily 

[LiliyaFitbit]

Hi @Emza, thank you for your reply. I am sorry for the delayed response. 

I appreciate your troubleshooting efforts. Thank you for letting me know that your device keeps resetting itself. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.