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Calories wrong on Fitbit app

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‎02-24-2020 20:57 - last edited on ‎04-22-2020 11:37 by Fitbit Moderator

‎02-24-2020 20:57 - last edited on ‎04-22-2020 11:37 by Fitbit Moderator

Hello! I noticed today in the app that the calorie calculator is wrong. I haven’t logged ANY food today, and have ran 10km and it’s giving me the same calorie amounts as it would first thing in the morning with no movement being logged (780 calories). It doesn’t seem to have the right calories burned either which is obviously causing the food calorie issue. I have tried logging out, deleting app and reinstalling and still gives me 780 calories left even though I have burned over 2000 calories today. Looks like it last updated 3 days ago according to the Apple App Store. 

 

 

Moderator edit: updated subject for clarity

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‎04-22-2020 11:48 - last edited on ‎06-11-2025 08:24 by Fitbit Moderator

‎04-22-2020 11:48 - last edited on ‎06-11-2025 08:24 by Fitbit Moderator

@Csab It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your Fitbit app not showing the correct amount of burned calories and thank you for troubleshooting this issue. If your Versa syncing with your account? Do you see the activity logged on your account? Could you share a screenshot of what you are seeing on your account? Try logging a walking activity and see if this affects the calorie count. Check if deleting it also changes the number or not. Finally make sure that the your Versa is syncing and that app is up to date.

Let me know how it goes.

Alvaro | Community Moderator

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