Can't change the brightness settings of my Versa

[lrcrazymom1]

I am trying to change my screen to be brighter but it is greyed out so it's stuck on dim.

I have a versa.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lrcrazymom1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that you cannot change the bright settings on your Versa. I understand your concern, I will do my best to help you with this!

It sounds like your Versa is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the quick settings icon. For more information, see How do I navigate my Fitbit device?