Can't change the clock face on my Versa 2

[Robyn007]

Can't change my clock face. Every time I try install fails?

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

Hi @Robyn007 - sometimes there is a glitch. Make sure the watch is syncing with the app.

Even if it is restart the watch, logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it hen reboot the phone.

Login again and wait for any pair, link or Fixit prompts and sync then try installing the clock face you want.

A simpler solution is to swipe the watch face to the left and select Clocks and choose the one you want if it is already installed.

[MarreFitbit]

Hi there, @Robyn007. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, please follow @Guy_'s tips and recommendations. If that doesn't work, can you please let me know if you're getting any error message when trying to install the clock face? Have you tried installing apps too? 

[Robyn007]

Thank you for replying. I got it!

Update: Thank you for replying to my post. I did get it.

[MarreFitbit]

@Robyn007 Awesome! I'm glad to hear you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!