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Can't connect to Versa 2 after beta

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‎08-23-2020 19:15 - edited ‎08-26-2020 14:53

‎08-23-2020 19:15 - edited ‎08-26-2020 14:53

I was involved in the recent beta program, and tried to reset my watch firmware at the end. Now I can't link/ connect to my watch. I'm in a loop of finding it, then entering numbers to pair, then failing. I must have gone through the loop 20 times with watch resets and phone reboots along the way. Any suggestions? 

New Info.  Turns out it’s apparently a problem with my account at Fitbit. (Maybe data corruption?)  When I try a different phone or iPad, I get the same results, but when I try my wife’s account at Fitbit, on any of the above devices, they all work normally.  I have a ticket open with support because my account was syncing sporadically, and the TODAY screen was blank on both my apps and my browser dashboard.  They have escalated the problem.

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‎08-31-2020 07:03

‎08-31-2020 07:03

Let me know if you get anywhere with this, as this is my EXACT situation (also beta tester and issues started upon reset) and I just keep getting the same "log out, force stop the app, log back in" response, as well as links to articles (they even wanted to replace my device under warranty, but I didn't think my device was the problem and I was right as I ended up setting up a new, *hopefully* temporary account so I can use my Versa 2 until it gets straightened out. It's been over a week and I have yet to have any actual support or answers.

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‎09-02-2020 07:30

In response to jfk0621

‎09-02-2020 07:30

I passed your experience along to fitbit support, today, and asked that they consider our issues, together, if appropriate.  They said "We have sent this information to our product team who will be looking into this behavior further."

Hopefully we are helping the community with our experience, thus far.

Mark

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