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Can't connect with App

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‎09-21-2019 09:29 - last edited on ‎09-23-2019 14:23 by

‎09-21-2019 09:29 - last edited on ‎09-23-2019 14:23 by

I am having an issue syncing my charge 2 with the app.  The device shows as being connected through bluetooth, I have tried all the troublshooting with reinstalling the app, turing bluetooth on and off, turing device on and off, and still nothing is working,  Frustrated!

 

 

Moderator edit: subject for clarity

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‎09-23-2019 14:22 - edited ‎09-23-2019 14:24

‎09-23-2019 14:22 - edited ‎09-23-2019 14:24

Welcome to the Fitbit Community, @SandraD8998. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that you're experiencing issue with syncing your device with the app. Thank you for your troubleshooting efforts, I understand how you are feeling. I would like to confirm if you've set up your device by following these steps: How do I set up my Fitbit device? You can confirm the complete troubleshooting steps here. 

 

If your device is paired to your Fitbit account, but you're having difficulties with syncing, please double check our complete troubleshooting steps in this help article: Why won't my Fitbit device sync?

 

If the issue persists, please confirm the model of your device and let me know which phone and what platform do you use? I will be glad to assist you further. 

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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