Can't customize clock faces on the Fitbit app

[AndromedaPhili]

I've been trying to change settings on various clock faces through the fitbit app (ex. the ones tht let u choose a photo background) and every single one gives me a white screen.

The app itself will not load either the Clock's Settings screen or the Customization screen.

I've tried restarting both my watch and phone, clearing the cache on my phone, logging out and then back in, redownloading the app, factory resetting my watch multiple times, etc.

Doing all of the above made me realize it wasn't an issue w my watch itself so has anyone else had this issue?

Moderator Edit: Clarified subject

[Guy_ · Accepted solution]

Hi @AndromedaPhili - this is a fault with the new V4 Fitbit App, settings and customise do not work. No solution currently.

[AndromedaPhili]

Thank you for telling me! I'm glad it wasn't just a me issue. I

I hope they fix this soon.