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Can't download Deezer music to my Versa 2

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‎10-25-2020 21:17 - last edited on ‎11-16-2020 14:24 by Fitbit Moderator

‎10-25-2020 21:17 - last edited on ‎11-16-2020 14:24 by Fitbit Moderator

Good morning

I am trying to download music to my versa 2. But nothing seems working. My deezer just will not load playlist.  not automatically not with force sync. My watch shows download status 0% and the message disappear in few seconds. I cant download MP3 as well. my computer can not connect to my watch or showing me the message that my watch is busy and asking to try in few minutes. My credit card just disappeared one day when i wanted to pay for my goods in a shop. now it appeared again in my wallet.  I am talking to support team for few days already but no real help.  I am so disappointed with Versa 2. Its already a week i am using  it and i am spending an hour every day try to make it work properly.

 

 

Moderator Edit: Clarified subject

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‎11-16-2020 14:28 - edited ‎10-09-2023 10:35

‎11-16-2020 14:28 - edited ‎10-09-2023 10:35

Hi there @Alena_ua, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced while trying to download music from Deezer to your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and Customer Service. 

Since you've contacted our Support Team for this matter and you got help from there, please feel free to contact them back for a further explanation of the information you were provided.

Meanwhile, I'd recommend taking a look at this help article: Why can't I download music and podcasts to my Fitbit watch? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-16-2020 14:28 - edited ‎10-09-2023 10:35

‎11-16-2020 14:28 - edited ‎10-09-2023 10:35

Hi there @Alena_ua, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced while trying to download music from Deezer to your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and Customer Service. 

Since you've contacted our Support Team for this matter and you got help from there, please feel free to contact them back for a further explanation of the information you were provided.

Meanwhile, I'd recommend taking a look at this help article: Why can't I download music and podcasts to my Fitbit watch? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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