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Can't get by first screen

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‎11-12-2020 11:26 - last edited on ‎11-13-2020 05:09 by Moderator Alum

‎11-12-2020 11:26 - last edited on ‎11-13-2020 05:09 by Moderator Alum

Hi my watch keeps coming up saying to down load Fitbit app  I can't get by it any ideas  thanks

 

 


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‎11-13-2020 00:56

‎11-13-2020 00:56

@Annette2345  that suggests that the fitbit has somehow become disconnected from your account. I suggest going through the setup process again to reconnect it. In the app, go to your account setting by selecting your profile image at the top left then select "set up a device"

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‎11-13-2020 05:08

‎11-13-2020 05:08

Welcome to the Community forums @Annette2345, I'll be glad to help you with this. 

 

Thank you for sharing this information about the trouble you've been experiencing with the message that is showing up on your screen. 

 

As @SteveH mentioned earlier, this message indicates that your watch is no longer paired to your account, let us know if you were able to complete the set up process successfully. 

 

If you experience any difficulty to complete it, you can also follow the steps listed in this article. 

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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