Can't install Alexa on Versa 2

[Damiano87]

I've a Versa 2 on an Huawei P30 and I can't install Alexa!!

 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Damiano87, welcome to the Community Forums.

Thanks for bringing this to our attention and for the screenshot that was attached into your post, To better assist you with this, can you please elaborate and share with me more details about the actual issue that are you experiencing? Do you receive an error message while trying to setup Alexa? More information will be appreciated.

Looking forward to your reply. 

[Damiano87]

if I want to start Alexa on Versa 2, then I get the message I should set up Alexa on the FitBit app. However, I can't find Alexa in the apps or, as described on the FitBit website.

[RicardoFitbit]

Your reply is appreciated @Damiano87.

Thanks for the details that were shared with me. In order to setup the Amazon Alexa voice assistant, you don't need to download any app because it's built-in on your Versa 2. That said, please check the steps that are specified on: How do I set up a voice assistant on my Fitbit smartwatch? and let me know how it goes. 

I'll be here if further assistance is needed.

[Damiano87 · Accepted solution]

Thx for this mate, it's now working, but the problem was, that I live in Switzerland. I set up Germany as location and Alexa is now working.

THX

[RicardoFitbit]

You're more than welcome @Damiano87, thanks for your update.

I'm really happy to know that your issue was solved after changing your location. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.