Can't install SpO2 clock face on my Versa 2

[LongLe19101]

I can't install SpO2 clock face on my Versa 2. I live in VietNam 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @LongLe19101, welcome to the Community Forums. Thanks for the details provided about not being able to install SpO2 clock face on your Versa 2 and for the screenshot attached. 

Fitbit SpO2 is available in select countries; the list of countries where it's available changes frequently. If you cannot install SpO2 clock face in the Clock Face Gallery, it isn’t available in their region. You can check back in the Clock Face Gallery in the future for changes. Fore more information, see: How do I track blood oxygen saturation (SpO2) with my Fitbit device?

Let me know if you need further assistance. 

[amburd]

I had it installed, changed clocks for an event, now can't re-install it or ANY OTHER CLOCK.  Have newest update, blah blah.  it's SAD how we jump through hoops to attempt to install anything, unsuccessfully (close, open, repeat 100x, uninstall, reinstall (losing all app data, start at scratch again), phone restart, close, same issue.  Apple/Samsung users I've spoke with have none of these issues.  As Fitbit's Google owned now, can they PLEASE fix these issues? I want to remain loyal but it's becoming difficult. Also, those who have new & older model trackers, why stop making bands for past trackers? Amazon is too hit & miss for replacements. I recently bought Versa 2 & bands are already vanishing, really Fitbit?

[BeWee]

Any luck with downloading SPO2? My friend has had her Versa2 longer and was able to download the clock face no problem. I just received this brand new as a  BD present and I can't download it.  What gives? I'm ready to return it.

[MomMia]

I'm having the same issue. One of the reasons I purchased the Versa 2 is for the SPO2 feature. The app says I'm up to date, but the install button appears disabled. No clue what to do.

[BeWee]

I finally got through on chat support, and here is what he said: Simon E: Your device was born yesterday, so to speak. So, if you live in USA, you you will be able to see the update ready to be downloaded from the app in the next 24 to 48 hours, it's normal so there is nothing to worry about. so keep checking at the app for the next 2 days. the app will prompt you the update once it is ready

[Qais983]

Hi,

Where do you live? If it's a region issue, you can install it by doing a simple trick.

You can change your region to Canada and you will be able to download it. 

Open your Fitbit app, then open account, personal, change your location to Canada and simply reopen the app, you will find the SPO2 face, enjoy it 

[MomMia]

Thanks for the update. You had more favorable info given than I did. I spoke to a rep via Twitter last night. They said it appears I don't have the latest update on the Versa 2, and must wait until it's released to me (no time expected). This is very disappointing, as the Versa 2 info online from Fitbit touts this as a feature. I appreciate your help! I will wait a couple of days to see if an update appears. If not, I will return. So far, I've seen Fitbit's product support is not what I expected.

[MomMia]

Thanks for the tip. I'm in the US. I've read this location trick works, but only as long as it remains set the same. Shouldn't need this workaround for a feature that's advertised as existing.

[Karlhano]

I have exactly the same issue in Australia 

[Guy_]

@KarlhanoThe SpO2 is generally available now so what is the problem you are experiencing?

With which watch and phone?

Check the version of your watch, it may be old.

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

latest versions here

[SunsetRunner]

I agree….it’s so much work…I’ve finally decided to cancel their so called “premium” service. It’s sad. I just know as an Apple user-an Apple Watch will work, be intuitive. I’m going to just spend the money already and buy one. Every time I reach out to Fitbit they act like I’m the only one having this problem-then I look at these forums and I’m clearly not the only one. They always have an excuse-it’s always my problem user error-it just doesn’t cut it anymore. It has literally sucked more time than I spend with my cat-I’m sad but they could care less. My SpO2 watch face is all I have and have been using since it was available. It works maybe 50% of the time maybe-now it says under the health metrics icon that I need to down load the clock face I’m already using??? I gave it everything I had-I’m throwing in the towel. No more forums for me!! Good luck-you’ll need it to remain a Fitbit owner. Chaos 

[SunsetRunner]

Right….I’ve heard that one too

[SunsetRunner]

“Now which problem are you having” I rest my case-it’s always some problem-good luck-I’m done-I’m canceling tomorrow