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Can't install SpO2 clock face on my Versa 2

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‎05-13-2021 14:20 - last edited on ‎05-15-2021 06:38 by Fitbit Moderator

‎05-13-2021 14:20 - last edited on ‎05-15-2021 06:38 by Fitbit Moderator

I have just received a brand new Versa 2.  I have it all set up but want to add the Sp02 clock face. It tells me either my app or device needs updating. But both are on the newest version. I have turned phone on and off etc. But no joy.  Please help 

 

 

Moderator Edit: Clarified subject

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‎05-15-2021 06:39 - edited ‎09-05-2023 10:00

‎05-15-2021 06:39 - edited ‎09-05-2023 10:00

Hi there, @LMD2730. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

Since you have just setup your Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48-72 hours after setup. For more information, see What's changed in the latest Fitbit device update?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-15-2021 06:39 - edited ‎09-05-2023 10:00

‎05-15-2021 06:39 - edited ‎09-05-2023 10:00

Hi there, @LMD2730. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

Since you have just setup your Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48-72 hours after setup. For more information, see What's changed in the latest Fitbit device update?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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