Can't install SpO2 clock face on my new Versa 2

[JGM1069]

I have just set up my new Versa 2 and tried to install the SPo2 clock, however when I open the app it says not available "This clock is not compatible with your Fitbit device", I had this app on my previous versa 2, so why is it not available now?

Moderator Edit: Clarified subject

[JohnnyRow]

Often new devices don't come with latest firmware update.  Waiting a few days to get firmware update often fixes issues such as yours.

[MarreFitbit · Accepted solution]

Hi there, @JGM1069. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your new Versa 2.

As @JohnnyRow has mentioned, since you have just setup your Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48 hours after setup. For more information, see What's changed in the latest Fitbit device update?

Please keep me posted if after the 48 hours you're still not receiving the most recent version of your watch. 🙂

[JGM1069]

Jenny Row, thanks, waited the 48hrs and new updates have set things straight, the SPo2 clock has now installed on my Versa2, thanks again fir the assist

[MarreFitbit]

@JGM1069 Awesome! I'm glad to hear that you could installed the SpO2 clock face on your Versa 2. Thanks for the update. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.