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Can’t install SpO2 clock

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‎10-04-2020 12:50

‎10-04-2020 12:50

I just got my Versa 2 yesterday. From what I can tell the firmware and my app are both

updated but when I select the clock the message says to make sure the Fitbit app on my phone and Fitbit device have the latest update.

Any idea what’s going on and how to fix it?

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6 REPLIES 6

‎10-04-2020 13:21

‎10-04-2020 13:21

While your V2 may have been updated recently it is likely not the latest update. As I know it the unit slowly downloads an update when the device is on the charger and then will trigger when it has fully downloaded the update. In my case it took about a week after the last update to trigger the latest one when I could get the clockface. Hang in there, the update will happen in the near future.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎10-04-2020 18:50

‎10-04-2020 18:50

What version are you running?  Go to the app, device, at the top of the device screen it will show what version you’re on.

Versa 2 / iPhone 8
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‎10-05-2020 05:25

In response to CindiLi

‎10-05-2020 05:25

35.70.8.0

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎10-05-2020 05:30

‎10-05-2020 05:30

Anche io stesso problema 

In più non riesco a ricevere ne notifiche ne telefonate 

Molto delusa 😭

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‎10-05-2020 08:55

In response to wtksk8r

‎10-05-2020 08:55

Not on the watch, but in the app under your account, then Versa 2, it will show the version of the SW at the top.

Versa 2 / iPhone 8
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‎10-05-2020 15:36

In response to CindiLi

‎10-05-2020 15:36

35.71.6.19

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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0 Votes