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Can't install apps or clock faces-Versa

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‎05-30-2018 10:21 - last edited on ‎10-18-2021 18:16 by Fitbit Moderator

‎05-30-2018 10:21 - last edited on ‎10-18-2021 18:16 by Fitbit Moderator

Can't install any apps or clock faces, continuously it's disconnecting and reconnecting. Tried so many times. Bought today and feeling disappointed.

 

Please fix it soon.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎05-31-2018 07:45 - last edited on ‎05-27-2025 04:47 by Fitbit Moderator

‎05-31-2018 07:45 - last edited on ‎05-27-2025 04:47 by Fitbit Moderator

Hey @iVishwak, a warm welcome to the Community.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues downloading your apps and clock faces? Are you making sure that your WiFi connection is strong enough in order to make changes? If the issue is directly with WiFi, I recommend taking a look at the help article Why won't my Fitbit watch connect to Wi-Fi?.

If the issue persists, feel free to let me know. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-14-2018 08:56

In response to AlejandraFitbit

‎06-14-2018 08:56

We have a new fit bit versa and it installed just fine, we are using it with iphone ios 10 currently.  We are unable to get into the clock faces or the apps portion, it just shows a blank white screen.  We are on wifi, have uninstalled and reinstalled, turned bluetoooth on and off and phone on and off and restarted the watch.

Please help us solve this. Hopefully it is something simple. 

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‎06-14-2018 08:57 - edited ‎06-14-2018 08:58

‎06-14-2018 08:57 - edited ‎06-14-2018 08:58

My Versa does that too. It keeps disconnecting, but I can still download stuff.

Android and iPhone 6s. Versa, Flex 2, and Zip
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