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Can't install clock faces on my Versa

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‎10-21-2020 18:29 - last edited on ‎10-22-2020 13:02 by Fitbit Moderator

‎10-21-2020 18:29 - last edited on ‎10-22-2020 13:02 by Fitbit Moderator

I'm wanting to install a new clock face on my FitBit Versa but the app just keeps telling me "To install this clock, make sure the Fitbit app on your phone and your Fitbit device have the latest update". I believe my fitbit is up to date as the app on my mac says it is and the app on my phone is also up to date. I'm not sure what to do! I've tried reinstalling the app but I'm not sure what else to try. My app also doesn't come up with anything about updating the device. Please help!!

 

Moderator Edit: Clarified subject

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‎10-22-2020 13:04 - edited ‎11-08-2023 15:21

‎10-22-2020 13:04 - edited ‎11-08-2023 15:21

Hi there @jademiranda, welcome to the Community Forums. I'm sorry to hear you're having difficulties to download clock faces on your Versa, I understand where your concern is coming from. Thanks for already trying to solve the issue prior to posting here, I'll be glad to continue helping you.

In order to solve the issue, please:

  1. Restart your Versa. 
  2. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  3. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  4. Restart Bluetooth
  5. Trigger a regular sync.

Let me know how it goes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-22-2020 13:04 - edited ‎11-08-2023 15:21

‎10-22-2020 13:04 - edited ‎11-08-2023 15:21

Hi there @jademiranda, welcome to the Community Forums. I'm sorry to hear you're having difficulties to download clock faces on your Versa, I understand where your concern is coming from. Thanks for already trying to solve the issue prior to posting here, I'll be glad to continue helping you.

In order to solve the issue, please:

  1. Restart your Versa. 
  2. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  3. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  4. Restart Bluetooth
  5. Trigger a regular sync.

Let me know how it goes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes