Can't link Bitmoji to Versa 2

[Bharath77]

I recently purchased Versa 2.

I have both snapchat & Bitmoji app. It is also linked.

I have been trying to use bitmoji CF but unable to connect to snapchat.

I have uninstalled apps & reinstalled, have updated apps.... 

I have followed all the steps, yet every-time i get this "We couldn't find you! Please make sure your Bitmoji is linked to snapchat"

Can someone help me on this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Bharath77, welcome to the Community Forums. Thanks for the details shared in your post about the difficulties you've been having in order to link your Versa 2 to Bitmoji. I appreciate you've already taken the time to solve this inconvenience prior to posting here, I'll be glad to help you from now on.

As you may know, before installing this clock face, you need a Bitmoji account linked to a Snapchat account. In order for me to better assist you, make sure you've followed the instructions to link both account as described in this Bitmoji’s help article.

To properly install the Bitmoji clock face:

1. With your device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Clock Faces > All Clocks.
3. Tap the magnifying glass icon and search for Bitmoji.
4. In the results, tap the Bitmoji clock face result > Select > Install.
5. After the clock face installs, tap Settings.
6. In the Snapchat Connection section, tap Connect.
7. Follow the on-screen instructions to log in to your Snapchat account and connect it to Fitbit. 

After you connect your accounts, your watch downloads a variety of Bitmoji stickers. Keep your phone close to your watch during this process, and make sure the Fitbit app continues to run in the background. If the Snapchat Connection status is stuck at 0%, or you see a message instructing you to make sure your Bitmoji is linked to Snapchat, link your Bitmoji and Snapchat accounts using the instructions in Bitmoji’s help article.

If you change your Bitmoji avatar’s appearance or outfit, update your clock face by tapping Sync Bitmoji in the clock face settings. Your watch downloads a new set of stickers.

For more information about the Bitmoji clock face, see our blog post Bitmoji and Fitbit Clock Face Partnership.

Please let me know if you've followed the steps as described above so I can move forward with more troubleshooting steps. 

I'm looking forward to your response, keep me posted.

[Bharath77]

Hi,

@MarreFitbit, Thank you for sharing the fixed format to install the Bitmoji CF.

I have tried the same procedure lot of times.

And still I am unable to install Bitmoji CF.

[Bharath77]

@MarreFitbit if u could share the email ID.. I can share the screenshots..

[MarreFitbit]

Hi there @Bharath77, thanks for getting back and for the update. No worries about the photos. I'd like to share that we receive similar reports like this already and once we've checked with the developer, they recommend our customer to contact them via this link so they can assist you with your Bitmoji: support.bitmoji.com/en-US/article/link-bitmoji-account-to-snapchat.

I hope that helps, I'll be around if there's anything else I may do for you in the meantime.

[Bharath77]

Hi @MarreFitbit ,

Thank you.. but the link ur shared states that "The page does not exists".

Please help me with it.

Thank you once again..

[Bharath77]

@MarreFitbit  can u pls revert back...