Can't open Versa notification setting in the app

[mserafine]

I’m unable to open the notification setting I’m in the app on my iPhone. 

Moderator edit: subject for clarity 

[swanseadragon]

I'm having the same problem - but only since the app updated this morning.

In the app, I click on my account, then Versa and then Notifications - and nothing happens.

The Notifications bar goes grey for a second to show it's been pressed, but that's it.

[swanseadragon]

In case anyone is still having problems with this - I got in touch with Fitbit Support and they said they're looking into it. They suggested a workaround in the meantime, which worked for me:

- sync your watch with your phone as normal

- uninstall/delete the Fitbit app from your phone

- re-download the Fitbit and sign back in

The Notifications option now works as normal

[Guy_]

That procedure is necessary on IOS but for Android this is easier and you don't lose your settings

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown [though it doesn't seem to fully

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

[Evie1975]

I am having the same issue with a brand new versa 2. I have uninstalled, reinstalled, rebooted, followed the steps in the forum workaround and help ideas, ones on other threads and ones on you tube but still in the app, I click on account, then versa 2 and then notifications (under wrist and above reminders to move ) it goes grey and then NOTHING HAPPENS.

Thought the versa 2 was meant to be an improvement on the versa lite, only reason I changed was because the face fell off.

i use What’s app more than text messages so really need to be able to get what’s app messages on the watch.

any other ideas/help would be really appreciated (my phone is iPhone XR)