Can't pair my new Versa 3

[FrankC67]

Just received my Versa 3 in the mail yesterday and it will not pair with any device.  My tablet states that I am using an incorrect PIN or Pass Key.  

Any idea how I would reset my pin or pass key?

This is very frustrating  

Moderator Edit: Clarified subject

[Odyssey13]

Hi @FrankC67  how are you trying to set up? While bluetooth is needed, it doesn't pair with it - your device pairs to the email address you used to set up.

"REQUIREMENTS

• To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone."

click to see the article 

[MarreFitbit · Accepted solution]

Hi there, @FrankC67. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand how you must be feeling. 

Please take the information provided by @Odyssey13 into consideration. Also, if you have another Fitbit device paired to your Fitbit account and/or phone's Bluetooth settings, note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

For troubleshooting steps, see Why can't I set up my Fitbit device?