Can't reply from Versa Lite

[JamiC3]

I'm unable to reply from my Fitbit versa lite, I have an android. Can someone help?

Moderator edit: subject for clarity

[SunsetRunner]

Is your phone on the list of Approved Devices?

[JamiC3]

Yes. I have a Samsung Galaxy s8 plus. When I get texts, I am unable to read
it/ view it and the only options are to open the message on my phone or
clear the notification from the Fitbit screen.

[SunsetRunner]

Try a Restart and do it several times if necessary.

[JamiC3]

I don't see how to actually restart it

[SunsetRunner]

Click on the link I gave you for instructions.

[JamiC3]

Got it, thanks. Still doesn't work. I guess I can't view or send quick
replies from a Fitbit versa lite.

[SunsetRunner]

You can try a Factory Reset by swiping left to Settings, then About and then Factory Reset.

[JamiC3]

My phone??

[SunsetRunner]

The Versa. Jami, you would benefit greatly by reading the User Manual.

[JamiC3]

Any tips on how to do that?

[SunsetRunner]

Click on the link I gave you earlier. User Manual.

[JamiC3]

Idk. I give up. Still doesn't work.

[SunsetRunner]

Contact Customer Support.

[JamiC3]

I have, they're working on the issue and will be sending an update to the
Fitbit within the next few days I'm hoping.