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Can't set up a replacement Versa

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‎05-30-2019 18:33 - last edited on ‎06-01-2019 11:24 by Fitbit Moderator

‎05-30-2019 18:33 - last edited on ‎06-01-2019 11:24 by Fitbit Moderator

Received my replacement Versa today but now i cant log in to the app on my iphone. I have restarted my phone and tried several times to log in but I keep getting the message of "Opps something went wrong, try again". So I cant get the new fitbit set up. What do I need to do?

 

 

Moderator edit: updated subject for clarity

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‎05-31-2019 02:05

‎05-31-2019 02:05

Hi @marciatteberry  How annoying! Try THIS Help Article on set up issues, but if it still wont set up you will need to go back to support Im afraid.

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Helen | Western Australia

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‎06-01-2019 11:22

In response to NellyG

‎06-01-2019 11:22

@marciatteberry it's great to see you in our Fitbit Community! I'm happy to assist you with the logging difficulties that you've experienced with your Fitbit app. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd just like to know if the issue persists or if it got resolved after following the great advice that shared @NellyG.

 

In the meantime, please make sure that your phone has the recent Fitbit app version installed.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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