Can't set up my Versa 2 after entering the 4 digit code

[IsmaTr]

Hi everyone, 

I've noticed lately that my versa 2 wasn't syncing with my fitbit app (android phone: google pixel 3) and so I've tried several times to fix it by forcing a sync then I decided to unpair my watch and re-do the setup and now I'm stuck at completing the 4 digits. It keeps telling that to try again. There is no connection happening.

I tried everything : turn off/on bluetooth, charging my versa 2 at 100%, restarted several times my phone and versa 2. I also removed and added back the fibit app but still the same thing..

I'm out of ideas right now..am I the only one having this issue? I really need help on this one.

thanks,

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @IsmaTr, welcome to the Community Forums. Thanks for taking the time to troubleshoot the set up issue prior to contacting us. Nice way to go! 

I've seen you contacted our Support Team after posting. Keep in mind that due to recent events affecting our operations, we may need more than 7 business days to respond, due to recent events affecting our operations.

In the meantime, I'll do my best to help you. While reading your post, I was wondering, Where did you remove your Versa 2 from? Was it from the phone's Bluetooth settings or the Fitbit app? If you missed unpairing your watch from either of those two, try these steps as follows:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget/remove/unpair this device

4. Go to your Fitbit app, press your profile picture, select your Fitbit, scroll down and select "Remove this Versa 2".

5. Re-open the Fitbit app and re-bond your device

If you continue having issues, see: Why can't I set up my Fitbit device?

Hope this helps, let me know how it goes. 

[Cosmo15]

This has happened to me too, so frustrating, please help

[Blazhe]

Keep getting error 500 when setting up my versus Fitbit,did all the steps the app said to do five times still didn’t work

[IsmaTr]

Hello @MarreFitbit  thanks first for the quick support.

To answer your question, I've removed/unpair my versa 2 and now I tried to the setup again and that is where i'm stuck entering the 4 digit code over and over..

I followed carfully the step described in Why can't I set up my Fitbit device? as I using an Android phone (Google Pixel 3).

[Cosmo15]

I have also tried this, and stuck at the same bit, using galaxy a51

[deejayellie]

If it’s any help, I really don’t think the problem is your tracker. I’ve been trying to sync my daughters Alta HR for the last hour and having the same issue. Now getting a message to say there’s an issue with Fitbit set up servers and they are trying to fix it. Wish I’d left it alone now...

[LTC2793]

Same here. I have no idea what to do now. I've tried YouTube videos and everything

[Bunchs8]

I am not able to set up my Versa Lite. Do you know if the issue of the servers is still ongoing? I've paired, unpaired, restarted, uninstalled and I can't get pass the 4 digit code. Keeps telling me it's not working . 

[Saintbeardy]

I'm having the same issue.what I find really frustrating is the lack of update.theres obviously an issue at fitbits end yet they don't update you on it.after all the Huawei connection problems and now this I might have to look for an alternative...

[Erinpaige]

I'm having the SAME exact problem today! I've done very single thing and just reset to factory settings so I cant do anything with it at all. Will not get past the 4 numbers. Please help! 

[IsmaTr]

Same things over..here. Still waiting on FitBit folks to help..

[KristinElle]

I have contacted fitbit support, they assured me that problem would be fixed and a new fitbit would not be needed, but no ETA at this point 

[IsmaTr]

Oh ok! And when did u contact them?

[yvaldivia]

I am having the same issue. It started when I tried to do the firmware update. Once I unpaired because nothing was updating it won't let me pair it again. I enter the 4 digit code and then it says try again.

[Erinpaige]

I was just on chat with customer service. They said this was a known
issue and would hopefully be fixed in a few hours. I have reset mine
to factory settings, on top of everything else I did for an hour or
more, and now I know I should have just waited. Wish they would send
something out to users when something like this happens.

[yvaldivia]

Thanks for the update. 

[t7r]

man, I was reading all the complaints- and I understand... somehow, surprisingly, I installed the v35.70.8.0 this afternoon on my versa2.  and I haven't seen any of the issues others have (so far)..  time will tell if it can do better on sleep tracking and exercise, because that's been my complaint from the beginning...  

i'm using a OnePlus 6T, snapdragon 845, 8GB ram, android 10, OxygenOS 10.3.3

afterwards, I shutdown the watch, then restarted my phone, then started the watch...  idk if that means anything...  I saw a post onetime about shutdown the watch and power-up 3 times in a row-  it sounded goofy, but I tried it and it worked..  for whatever reason..  hope somebody at fitbit figures this out..

[CourtneyD09]

I just got off the phone with tech support and I was told they do not know how long it will take it fix this problem. I was told to "hang tight, we should have it fixed soon" 

I'm super disappointed. Just bought my Versa 2 today and I cant use it....

[MarreFitbit]

Hello everyone! I'm sorry to hear you're experiencing the same pairing issue. Thank you for the details provided and for your efforts in troubleshooting this. 

As some of you have mentioned, this issue was reported yesterday to our team due to it was affecting many users in different platforms (iOS, Android, and Windows). However, it's now solved, would you mind trying again? 

I'd recommend performing a restart again and then go for the set up process.

I'm looking forward to your response. Keep me in the loop.