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Can't setup Fitbit Versa

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‎06-05-2019 15:35 - last edited on ‎06-06-2019 06:27 by Fitbit Moderator

‎06-05-2019 15:35 - last edited on ‎06-06-2019 06:27 by Fitbit Moderator

The watch keeps starting step 2 over.  It loads 100% and then red x appears and step 2 starts over. 

 

 

Moderator edit: updated subject for clarity

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‎06-06-2019 06:33

‎06-06-2019 06:33

@SunsetRunner Welcome! It's great to see you around!

 

Let me help you setting up your Versa. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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