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Can't setup Versa 2 with Google Pixel 3

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‎10-25-2020 15:11 - last edited on ‎10-27-2020 20:11 by Fitbit Moderator

‎10-25-2020 15:11 - last edited on ‎10-27-2020 20:11 by Fitbit Moderator

I have a Pixel 3 running Android 11 and have had sync issues. I factory reset the device to troubleshoot and now it will not pair. The device is never found. I have read other people are having this issue and have tried all the posted troubleshooting steps. Do you know when a fix is expected? 
 
Moderator Edit: Clarified subject
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‎10-27-2020 20:11

‎10-27-2020 20:11

Hi @knightrider279, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎10-27-2020 20:21

In response to RicardoFitbit

‎10-27-2020 20:21

I have tried all the troubleshooting steps. It seems to be an issue with Pixel phones and Android 11 from what I've read around various sites. I'm trying to source another device that I can try and pair to. 

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