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Versa battery not charging

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‎10-20-2020 13:11 - last edited on ‎10-27-2020 20:19 by Fitbit Moderator

‎10-20-2020 13:11 - last edited on ‎10-27-2020 20:19 by Fitbit Moderator

I have contacted Fitbit several times regarding this. A while ago my versa had an issue with the screen. After following the many options given (changing the clock face, factory resetting etc) the battery now will not charge for the life of it. I was "forced" to buy the Versa 3 (since now my charge 2 won't synch but that will be on a separate post), but I would like to keep my versa for more outdoor activities so my new one doesn't go copute on me. Can someone shed some light on this and if this has been resolved for anyone else or feedback.

 

Thanks a bunch!!

 

Moderator Edit: Clarified subject

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‎10-27-2020 20:19

‎10-27-2020 20:19

Hi @MaiMai2015, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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