Can't setup Versa 2

[Bonsbus]

My versa 2 has gone off line I tried to get Alexa to set a new alarm Alexa was gone the Bluetooth on my phone says it’s connected so I deleted it from my app and when I attempted to set it up again and it says found but won’t set up I do t know what to do

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Bonsbus, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To fix this, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Bonsbus]

Thank you for your email back to me I finely got it to sync I moved around
more in the process of syncing I found the number that the app wanted.
Thanks again for your quick response

Bonsbus

[RicardoFitbit]

You're welcome @Bonsbus, your reply is also appreciated.

I'm happy to know that your syncing issue was resolved after trying some troubleshooting steps, your patience is appreciated. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.