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Can't setup replacement Versa 2

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‎11-03-2020 13:42 - last edited on ‎11-03-2020 18:04 by Fitbit Moderator

‎11-03-2020 13:42 - last edited on ‎11-03-2020 18:04 by Fitbit Moderator

My versa 2 broke a couple days ago I contacted customer support and was able to get a replacement. I received my replace in the mail today but am having trouble setting it up. Bluetooth doesn’t work! I tried all the trouble shooting tips nothing is working even tried restarting my phone but nothing. 

 

Moderator Edit: Clarified subject

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‎11-03-2020 18:03 - last edited on ‎08-25-2025 05:59 by Fitbit Moderator

‎11-03-2020 18:03 - last edited on ‎08-25-2025 05:59 by Fitbit Moderator

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance with your replacement Versa 2 or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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