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Versa Lite: Data not cleared sync and try again error

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‎11-03-2020 15:36 - last edited on ‎11-03-2020 18:40 by Fitbit Moderator

‎11-03-2020 15:36 - last edited on ‎11-03-2020 18:40 by Fitbit Moderator

HI,

 

I have had my versa lite for a few months, a month or so ago it was not syncing and i tried all of the normal things to try and fix it, I tried to factory reset it but all i am getting is a red circle saying data not cleared sync and try again. I have tried re syncing. 

 

Any suggestions on what i can try next 

 

Moderator Edit: Clarified subject

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‎11-03-2020 18:39

‎11-03-2020 18:39

Hi @tammie172003, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, your effort trying some troubleshooting steps before posting over here is also appreciated. Let me share with you that the error message your Versa Lite is currently showing is because the firmware update process wasn't completed. That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

 

I'll be around if further assistance is needed.

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