help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite GPS connection issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-03-2020 14:12 - last edited on ‎11-03-2020 18:38 by Fitbit Moderator

‎11-03-2020 14:12 - last edited on ‎11-03-2020 18:38 by Fitbit Moderator

Versa Lite no longer retaining GPS signal. Never used to have an issue and now will rarely retain signal and no longer accurately tracks my walks or distance. Same routes I have walked so not environmental issue

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-03-2020 18:37

‎11-03-2020 18:37

Hi @KarenMA, welcome to the Community Forums!

 

Thanks for your post and the details that were shared. Because your Versa Lite uses connected-GPS to route your exercise, can you please let me know which phone are you using? If you haven't already done so, I recommend you to check the information from our help article:  and let me know if the issue persists after taking into consideration the troubleshooting steps that are specified there.  

 

Looking forward to your reply. Let me know if you have any additional questions.

Best Answer
0 Votes

‎11-03-2020 23:24

In response to RicardoFitbit

‎11-03-2020 23:24

Morning, I am using an IPhone 11. I have carried out all the checks in the article and found nothing that would be causing this issue. I’m so frustrated.

Sent from my iPhone
Best Answer
0 Votes