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Versa Lite GPS connection issues

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‎11-03-2020 14:12 - last edited on ‎11-03-2020 18:38 by Fitbit Moderator

‎11-03-2020 14:12 - last edited on ‎11-03-2020 18:38 by Fitbit Moderator

Versa Lite no longer retaining GPS signal. Never used to have an issue and now will rarely retain signal and no longer accurately tracks my walks or distance. Same routes I have walked so not environmental issue

 

Moderator Edit: Clarified subject

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‎11-03-2020 18:37 - last edited on ‎08-25-2025 05:58 by Fitbit Moderator

‎11-03-2020 18:37 - last edited on ‎08-25-2025 05:58 by Fitbit Moderator

Hi @KarenMA, welcome to the Community Forums!

Thanks for your post and the details that were shared. Because your Versa Lite uses connected-GPS to route your exercise, can you please let me know which phone are you using? If you haven't already done so, I recommend you to check the information from our help article:  and let me know if the issue persists after taking into consideration the troubleshooting steps that are specified there.  

Looking forward to your reply. Let me know if you have any additional questions.

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‎11-03-2020 23:24

In response to RicardoFitbit

‎11-03-2020 23:24

Morning, I am using an IPhone 11. I have carried out all the checks in the article and found nothing that would be causing this issue. I’m so frustrated.

Sent from my iPhone
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