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My experience with Versa 2 and Customer Support

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‎10-28-2020 17:57 - last edited on ‎11-03-2020 17:59 by Fitbit Moderator

‎10-28-2020 17:57 - last edited on ‎11-03-2020 17:59 by Fitbit Moderator

My watch stopped working in September. I was sent a replacement watch a week later. The replacement watch only lasted a week and a half. I sent the replacement back. As of Oct. 6, 2020, I have not received a replacement. I called every day asking about the status!! I sent my watch via FedEx. The tracking number showed my watch was received on Oct. 19. The support team informed me that I will receive another replacement, but the warehouse is very busy. Really! I believe they lost my watch! In addition, the Versa 2 is my second smartwatch. I purchased the Versa in Dec. 2018. That particular watch stopped working every 3 months. I purchased Versa 2 in January 2020 thinking it would be a better design-nope! I'm still have the same issue-I had issues from the active minutes not working to the display not working! 

 

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‎11-03-2020 17:58

‎11-03-2020 17:58

Hi @JCHart, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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