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Can't sync or set up Versa

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‎02-06-2020 12:01 - last edited on ‎02-07-2020 13:10 by

‎02-06-2020 12:01 - last edited on ‎02-07-2020 13:10 by

I have a versa which stopped syncing on 01.02.20. since then it will not sync or update and is now not even allowing me to link it. I have tried everything that is suggested but with no success, including uninstalling and reinstalling the app. My my phone is fully up to date. Please can someone help.

 

 

Moderator edit: subject for clarity

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‎02-07-2020 13:09

‎02-07-2020 13:09

Welcome to the Fitbit Community, @Tim1980.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa was not syncing and you're unable to set it up now. Thank you for your troubleshooting efforts. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide a solution.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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