Can't unlock my Versa 2

[Schmatto]

Whilst trying to set up payment got this message saying ' you have entered your PIN incorrectly too many times and says to contact support (which seems impossible?) If I proceed with reset it says it will lock my Versa 2? Advice?

 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Schmatto. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post and the image attached. I understand where your concern is coming from, I'll be glad to help you with this. 

As the message says, if you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone.

To unlock your device with your phone:

1. In the Fitbit app, tap the Today tab > Devices > your device.
2. Tap Device Lock.
3. Find the option to reset your PIN code.

Note that after you reset your PIN code, you must add your cards to Fitbit Pay or Google Pay as if you were setting it up for the first time.

For more information, see How do I use the device lock on my Fitbit device? and What should I know about using my Fitbit device to make contactless payments?

I'm sorry to hear that you couldn't reach out to our support team. Were you getting any error message? How did you try to contact them? If the above doesn't work, I'll be more than willing to forward your situation to our team for further assistance. 

[Schmatto]

Thanks for your help, those steps took me back to the same message, but I decided to hit reset & could reset my pin and set up my card

[MarreFitbit]

@Schmatto Awesome! I'm glad to hear that you managed to solve the issue. Thanks for letting me know the steps that ended up working for you.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!