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Can't unlock my Versa with my phone and screen is blurred

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‎06-10-2021 15:13 - last edited on ‎06-11-2021 06:22 by Fitbit Moderator

‎06-10-2021 15:13 - last edited on ‎06-11-2021 06:22 by Fitbit Moderator

1. Can't unlock my fitbit because I've unpaired it from my phone (I know silly me)

2. Screen is blurred all of sudden in lines so I can't see anything on it anyway. It started off just not coming on when I pressed the back button and has progressively got worse 😔

3. Tried to factory reset using tips from on here and it's still not working

 

Any other guidance would be great!

 

 

Moderator Edit: Clarified subject

 

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‎06-11-2021 06:23 - edited ‎08-29-2023 10:15

‎06-11-2021 06:23 - edited ‎08-29-2023 10:15

Hi there, @YasminH. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand how you must be feeling. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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