Can't update the Versa Lite

[nturton256]

From what I am seeing and from what I have read on your twitter, on the 12th you had some serious server issues and after trying to work on my fiance's versa lite for 2 days, I am seeing the downloading of the update taking so long, as it's taken 10 minutes to do 1%.

 So when I tried to do the update through the windows 10 app, It took 10 hours! to get to 100% and failed.  So it sounds to me like there is corruption or still serious server issues.  Can anyone from FitBit shed any light on this as I feel there are a lot of ticket requests on this issue and staying silent isn't going to help your support staff.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @nturton256, thanks for stopping by. I'm sorry to hear that you have been having trouble updating your fiance's Versa Lite. Thanks for the details provided in your post and for taking the time to troubleshoot the watch prior to posting here.

Since you're running into a trouble updating the Fitbit device, review these troubleshooting tips where we outline troubleshooting steps just for Versa Lite. 

Let me know if the issue persists.