Can't upload music on my Versa

[fitgirlkinda]

I have been trying to for 2 hours to upload music to my Versa.  I am to the point I am pretty annoyed/mad.  I have been using my phone to track my run, but I wanted something I didn't have to hold.  The reason I chose the Versa was due to being able to put music on it.  I am following all the instructions and no music folders will transfer.  What am I missing now.  I created a folder of iTunes music that I like on my computer and it won't load.  I tried music I downloaded from Amazon, that too won't load.  What am I missing?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @fitgirlkinda, welcome to our Fitbit Community! I'm sorry to hear that your music is not uploading to your Fitbit Versa. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.