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Versa notification issues

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‎06-06-2020 04:06 - last edited on ‎08-12-2020 07:33 by Fitbit Moderator

‎06-06-2020 04:06 - last edited on ‎08-12-2020 07:33 by Fitbit Moderator

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I received and set up a new Versa yesterday and every 20 minutes (maybe less) I'm getting a notification which states:

 

Restart your phone to restore tracker notifications. Fitbit cannot forward Android notifications to your tracker. Restart your phone to continue getting notifications on your trackers.

 

I also get the following message in the fitbit app in the notification section:

 

Notification service not running. A phone restart is required to re-enable notifications on your tracker.

 

If I restart the phone things do work again for a few minutes but the messages then reappear.... Very frustrating!

 

I have a huawei honor 8 which IS on the list of compatible devices so I'm not sure what the problem is.  Can anyone think of any solutions?

 

 

Moderator edit: updated subject for clarity

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‎08-12-2020 07:32 - edited ‎08-12-2020 07:34

‎08-12-2020 07:32 - edited ‎08-12-2020 07:34

Hi @LolaMac81, welcome to our Fitbit Community! I'm sorry to hear about the notifications issue that your Fitbit Versa has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums and providing some screenshots showing the error message.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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