Cannot Change Clock Face on Versa 2

[cphenly]

I have just bought a Versa 2.  I downloaded an analog clock face, and it's installed, but the only way I can see it is by swiping.  I have read the manual, and I have followed the instructions to go to the section in the app where I can theoretically choose the clock face.  The choice there shows the analog clock, but on the watch itself, the analog clock only shows for a few seconds and then it automatically reverts to the factory digital clock.  I cannot access the steps count from that clock--the button does not work.  I prefer the analog anyway. Any advice greatly appreciated--I am about to send this back. Thank you.

[JohnnyRow]

Is the new clock face "by Fitbit"?  If not, I suggest trying another one by Fitbit to see if that works better.  Most clock faces work fine but occasionally there are problems with clock faces developed by others.

[cphenly]

Thank you for the idea.  It was not by Fitbit, but I tried with another one that IS by Fitbit, and I have the same exact problem.  I can choose it in the app, and the app thinks I have it set.  The face is on the phone, but reverts to the factory clock face after a few seconds.

[RaeHK]

Same problem