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Cannot Pair - Versa been locked

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‎11-28-2019 14:14

‎11-28-2019 14:14

Trying to connect to my versa and all it keeps saying is that the device is locked and can not be paired. ‘This may happen if the device is reported lost or if a warranty replacement has been issued. If you believe this is a error, please contact customer support. I have reset the device numerous times like Fitbit have told me to and still no luck. 

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‎12-05-2019 12:33 - edited ‎12-05-2019 12:35

‎12-05-2019 12:33 - edited ‎12-05-2019 12:35

@Shannonmercedes Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry for the delayed reply. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

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