Cannot change clock face in app

[Teenie95]

I updated my Versa and went to change my current clock face as I believe that it's not compatible with the update because it is showing my steps and etc as "undefined". So I open the app and click on clock faces then "All Clocks" but it's like it's stuck loading, nothing comes up, no error message no nothing. Is there a fix for this if the app andy versa are all up to date? 

[sirbranedamuj]

I was having the same problem earlier. Thought it was just my phone/watch so I decided to just do a factory reset and start from scratch. Well now I can't even get the thing re-connected...

Something tells me fitbit services are down right now or something.

[Teenie95]

Oh darn!...will maybe have to try again at a later time. 

[Jess_is_rad]

I JUST bought my versa. Getting it setup. Fully charged dynes etc... and I can’t change clock faces. IT IS BRAND NEW!! I am SOO MAD!! 

[Teenie95]

Yikes. Hopefully they get this sorted! So frustrating!! 

[Jess_is_rad]

I am SOOOO MAD!!! I haven’t even worn this watch yet. I’m debating returning after 4hrs. What the heck?? I was in live chat then they disappeared and I have no answers.

Kindest Regards
Jessica

[Foxbaby34]

Me too. I literally just got it set up and trying to choose a clock face. Won't load. Just eventually shows an error screen. I'm really annoyed and debating returning it.

[Jess_is_rad]

It’s not like these watches are cheap. I thought I was upgrading from my blaze butttt it feels like a really expensive down grade at this point. 

[Foxbaby34]

I've been excited about this purchase for a long time and now I'm afraid I've wasted my time. Should not be this difficult to set up. 

[JD113]

I am having the same issue. I cannot see/update watch faces or apps in the mobile app. 

Can a moderator or someone at Fitbit tell us if services are currently down?

[anelab]

I tried the same thing...nothing. 

[anelab]

Bought mine 3/12 .this happened after the third charge .

[Salonika]

I've been struggling since last night to change the clockface. This is extremely frustrating! Thought it was the new phone that I'm using, that there might be problems connecting but reading all the replies here I'm thinking (and hoping) the problem is on Admin side

[Salonika]

Maybe it's a really really bad April Fools joke they're trying to pull...

[JD113]

Seems to be working now

[JK2019]

I am having the same problem with changing the clock face...I'm glad I kept my receipt..I might just return this thing after reading all of the problems

[sirbranedamuj]

I can confirm that things seem to be working fine now. I was able to reset my watch and get back to where I was before I reset. Must've just been a temporary service outage.

[Jess_is_rad · Accepted solution]

So I went to bed and when I woke up it was working. 

[JuanJoFitbit]

@Teenie95 @Foxbaby34 @anelab @Salonika @JK2019 I'm sorry for the late response. However, I would like to follow up on the clock faces issues that your Versa is experiencing and would like to know if the issue persists or if it got resolved.

In the meantime, please try restarting your Versa trackers as described in this help article. This will refresh your trackers internally. After this, try changing the clock face again and see if it works.

@sirbranedamuj @Jess_is_rad @JD113  I'm sorry about the issue you experienced with the clock faces of your Versa. However, I'm so glad to hear that your Versa is working properly now. Thank you for posting the update here.

See you guys later!

[Teenie95]

It seemed to resolve itself. Thank you