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Versa won't turn on

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‎04-06-2019 23:53 - last edited on ‎04-08-2019 07:08 by Moderator Alum

‎04-06-2019 23:53 - last edited on ‎04-08-2019 07:08 by Moderator Alum

Can any body help me? I have a Fitbit Versa Special Edition, I purchased 4 months ago at BestBuy, but they keep hung up. I can't see anything on the screen except the line all over the screen.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎04-07-2019 11:50

‎04-07-2019 11:50

Hi, brought your problem under the attention of the Moderator Team cause you bought it at bestbuy. 

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‎04-07-2019 21:23

In response to SunsetRunner

‎04-07-2019 21:23

So what I gonna do? I try to ask one of the worker in bestbuy and they told me to contact the Fitbit company to replace my unit.

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‎04-08-2019 04:51

In response to Bem823

‎04-08-2019 04:51

Hi, contact Customer Support in that case. 

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‎04-08-2019 07:09 - last edited on ‎05-13-2025 10:04 by Fitbit Moderator

In response to Bem823

‎04-08-2019 07:09 - last edited on ‎05-13-2025 10:04 by Fitbit Moderator

A warm welcome to the Community @Bem823 and @SunsetRunner thanks for the input.

I appreciate all the efforts in trying to fix this display issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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