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Screen Frozen on Versa

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‎04-07-2019 19:04

‎04-07-2019 19:04

Last few days my clock face screen has been frozen.  My side buttons will work, but nothing else.  I have tried restarting, choosing new clock face and nothing works.  I have tried doing a factory reset on the watch itself and I can't even get it to do that.  What else do I need to do?

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‎04-08-2019 02:22

‎04-08-2019 02:22

Hi @aabramovitz I will flag your post for a moderators assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-08-2019 07:06 - last edited on ‎05-13-2025 10:05 by Fitbit Moderator

‎04-08-2019 07:06 - last edited on ‎05-13-2025 10:05 by Fitbit Moderator

A warm welcome to the Community @aabramovitz and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this frozen issue by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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