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Cannot install Bitmoji clock face on Versa Lite

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‎02-07-2021 12:31 - last edited on ‎02-07-2021 17:31 by Fitbit Moderator

‎02-07-2021 12:31 - last edited on ‎02-07-2021 17:31 by Fitbit Moderator

I just bought a Fitbit versa, and do not link to bitmoji, not even download the template, I already restarted my cell phone and my fitbit versa lite, but it does not download the application on the cell phone. And I get a message in the cell phone application that the installation cannot be carried out so I can try later.
Please what can I do? 😭

 

Moderator Edit: Clarified subject

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‎02-07-2021 17:31 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

‎02-07-2021 17:31 - last edited on ‎03-13-2025 09:41 by Fitbit Moderator

Hi @Camirod, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check and follow the steps that are specified on our help article: How do I install the Bitmoji clock face? and let me know how it goes.

I'll be here if further assistance is needed.

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