Cannot install or set up new Versa

[ajfriedman13]

I bought a Versa for my wife, and I am having all kinds of trouble setting it up and pairing it with her Samsung S10.  The screen of the FitBit says to download the app.  I did that, followed everything on the screen, and when it starts to download everything, I get a red X on the fitbit as step 2 is finishing.  The fitbit itself then returns to the main screen saying to download the app and my wife's phone is stuck on step 3 "installing".  I've tried to delete the app and start the entire process over, and the same thing happens over and over.  I cant get past the initial start up screen on the Fitbit saying to download the app.

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options